Frequently Asked Questions for sighted volunteers

How do I get started?

Be My Eyes is both available on Android and iOS. Join the community today by downloading Be My Eyes in the Google Play Store. If you are an iOS user, you can download Be My Eyes in the App Store. After downloading the app, you have to create a profile. As long as you are logged in, you can make and receive calls – you do not have to log in and out. For the sighted volunteers, it is important to note that you don’t need to have the app open or running in the background in order to receive a request for help.

How can I change/add more languages?

Right now there are more than 10 times the amount of volunteers compared to visually impaired users. We suggest that helpers only help in their mother tongue. This way we make sure that the visually impaired always gets help from a native speaker. If you are bilingual, you can choose your second language in the settings. You can always update the languages you have chosen.

When I receive a request for help, what should I do?

When you receive a call for assistance, you will hear a ringtone, and the request will appear like a notification. You can answer the call by tapping the request or swiping it right. Introduce yourself and listen to the visually impaired person’s request. Enjoy the opportunity to be of assistance.

How do you prevent misuse/abuse?

Unfortunately, as with any app, cases of misuse/abuse are almost impossible to prevent. We kindly ask users to report abusive behavior right after the call. You can do that by tapping the “Abuse” button. When you report abusive behavior, the other person will be excluded from the network. We currently exclude individuals under the age of 17 to limit potential concerns. In the future, parental support for visually impaired youth will be incorporated.

Why have I not gotten a request for help yet?

We are very thankful that you have signed up. We are actively working with organizations around the globe to increase the number of visually impaired users. Since there are more than ten times the amount of volunteers seeking to help compared to the visually impaired users, it can take some time before you receive a call. We encourage you to engage on Facebook, so you can actively help us build the community, learn about the difference we are all making in the lives of the visually impaired, and provide ideas on what we can do better. We are grateful to see the impressive amount of people willing to help, so please be patient – a call will definitely come.

How do I make sure that I am not notified during the night?

The standard setting only allows you to receive calls from 7 AM to 10 PM in your local time zone. Therefore, you do not have to worry about receiving calls in the middle of the night. We are working on a feature to personalize the time availability settings and further enhance matching visually impaired with volunteers.

How do visually impaired people use an iPhone?

Within the iPhone feature set designed by Apple is the Accessibility option. Accessibility has a feature called VoiceOver, which enables visually impaired to use an iPhone with synthetic speech and a touch-based interface. We encourage all our volunteers to search YouTube for videos such as those by Tommy Edison that share the powerful impact an iPhone can have on the life of a visually impaired.

Is it possible to use the Be My Eyes video?

You are more than welcome to use our video, however, when doing so, please embed it. The video can be found on Vimeo. If you are not able to do so, you should provide a link to our website and the application in your description accompanying the video. You can format it in HTML or any other way you prefer.

How can I become an active volunteer?

Volunteering for Be My Eyes is easy and unbinding. If you wish to help us with the translations for the app, please visit the page CrowdIn. You can either participate in further translations or verifications of the existing languages. Thank you so much for all your help beforehand! Being a small team, we really appreciate all the help we can get.

How can I help spread the word about Be My Eyes?

Being a small team, we encourage everyone to help us spread the word about the app. Please follow us on Twitter and Facebook and share your stories. Send us an email on press@bemyeyes.com, if you are a media wanting to cover Be My Eyes. If you are a member of an organization or foundation for visually impaired, please spread the word in your network or community.

How do I delete my account?

You cannot delete your account in the app. If you would like to delete it, please send us an email on info@bemyeyes.com.

My question is not listed

If your question is not answered here, please email us at info@bemyeyes.com or catch us on Twitter or Facebook.