Be My Eyes is a free mobile app designed to bring sight to the blind and visually impaired. With the press of a button, the app establishes a live video connection between blind and visually impaired users and sighted volunteers. Every day, volunteers are lending their eyes to solve challenges both big and small in the lives of the blind and visually impaired. With over half a million users across 150 countries, Be My Eyes has grown to become the largest online community for the blind and visually impaired. The app harnesses the power of generosity, technology and human connection to help blind and visually impaired individuals lead more independent lives.
It’s simple. When you log onto the app, the main screen displays a button that reads “connect to first available volunteer.” If you need visual assistance with something, simply tap this button. Be My Eyes will call a sighted volunteer (who speaks your language) and establish a video connection between you – using your phone’s camera (located at the top right corner of the non-screen side of your phone) and both participants’ microphones. The sighted volunteer will explain the things that you point your camera at. The volunteers are called at random, and our technology matches based on language and time zone, so you never need to worry about disturbing anyone!
From the sighted volunteer’s perspective, they receive a notification on their smartphone that a Be My Eyes user is seeking help. If they choose to accept the call, a live video connection is established between both parties. If a volunteer is unable to answer a call, someone else will step in as the call is automatically forwarded to other volunteers until answered. Most calls are answered within 45 seconds. Due to the size of our amazing volunteer network and sophisticated matching technology, the app enables you to request assistance in your native language 24 hours a day.
Whether you need support distinguishing between household products, reading instructions, or help with a technical difficulty – our volunteers are here for you.
AS MUCH AS YOU WANT…
Right now, there are over half a million sighted volunteers in the Be My Eyes community, who are ready and willing to assist you. We would like to stress that you can and should feel free to make calls as frequently as you wish without ever disturbing anyone. In fact, we have many eager volunteers who are still waiting to receive their first request for help. All this is to say – you can definitely use Be My Eyes as much as you could possibly want!
Yes. Be My Eyes is FREE, no matter how much you use it!
Once the app is downloaded, and your email address is confirmed, it is time to make your first call. Get a few tips and tricks on how to make the first call here.
There are many situations, where a pair of friendly eyes can be helpful for those with visual impairment, and Be My Eyes is used to solve a wide range of daily tasks.
The following list provides examples of some of the creative ways, people are using the Be My Eyes app:
Right now, there are over half a million sighted volunteers in the Be My Eyes community, who are ready and willing to assist you.
Please keep in mind that the generous sighted helpers in the Be My Eyes network are volunteers, and we cannot guarantee the quality of their help nor take responsibility for any of their actions. You may under no circumstances share any nude, unlawful, hateful, or sexually suggestive content via this service, and you should never display any items containing personal information, such as credit cards, passports, envelopes that list your address, etc. Please do not use Be My Eyes in situations that may cause danger to yourself or others. We recommend that you take these simple precautions for the best possible experience with Be My Eyes, and please report cases of app misuse or abuse you encounter by emailing us at email@example.com immediately.
The following are situations where Be My Eyes should not be used:
We appreciate your cooperation in making Be My Eyes a source of support, kindness, and empowerment for all of our users.
Due to our huge network of volunteers and our unique matching technology, we are now able to match over 90% of calls within 60 seconds. If your request is not answered within 2 minutes, we recommend hanging up and trying to call again.
There is no limit to how long a call can be, but it would be a nice gesture to let the volunteer know, if you have a task that you think may take a long time. Most volunteers are willing to accommodate any request, but seeing as they are going about their daily lives, it never hurts to ask. Remember that you can always call another volunteer to help you solve the issue, in case your first match has to go.
Be My Eyes is designed to be anonymous, so the volunteer will never be given your phone number, name, address, email, location, or any other personal information. The volunteer will simply receive a push notification that a Be My Eyes user is seeking help and will accept the call, if he/she is available. You can choose to introduce yourself with your first name, but it is completely up to you, and what you are comfortable with.
Yes. Be My Eyes connects you with volunteers based on the language that your phone is set to. If your phone is set to English, we will only connect you to English-speaking volunteers. If your phone is set to Spanish, we will only connect you to Spanish-speaking volunteers – and so on. Be My Eyes is now available in more than 130 different languages. If you speak more than one language, you can add languages to your phone under “Settings”.
You may request help 24/7. We match based on language and time zone – meaning we only contact volunteers during their daytime hours. For example, if you speak English, are based in the US, and need assistance in the middle of the night, we will connect you to an English-speaking volunteer in, for example, England or Australia, where it is daytime. Our volunteer network is so large that no matter when you call, it is almost certain that there is a volunteer, who speaks your language, for whom it is daytime.
Yes. Be My Eyes works over any viable network connection. If you are not on a WiFi connection, when you make a Be My Eyes call, you will automatically use your 3g, 4g or LTE data.
Our sighted volunteers are friendly citizens, who have decided that they are willing to lend their sight, as they go about their daily lives. If a volunteer is busy when they receive a call, the Be My Eyes technology will find the next available volunteer right away. In fact, we send one call request to multiple volunteers at a time, to ensure that you get connected with someone as quickly as possible.
Right now there are over half a million sighted volunteers in the Be My Eyes community, who are ready and willing to assist you – in every time zone and in over 130 languages. We would like to stress that you, therefore, can and should feel free to make calls as frequently as you wish, without ever disturbing anyone. In fact, we have many eager volunteers, who are still waiting to receive their first request for help, so you can use Be My Eyes as much as you could possibly want!
Below you can read testimonials from a few of our sighted volunteers:
Below you can read a few testimonials from blind and visually impaired users:
You cannot delete your account in the app. If you would like to delete it, please send us an email on firstname.lastname@example.org.
Please make sure to update your app to the latest version, in order to have the best possible experience with Be My Eyes. We frequently make incremental changes and fixes to the app, so the functionality is always improving.