Anaheim, California, 13 March, 2025 - ‍Be My Eyes (bemyeyes.com), the company that connects businesses and governments with blind and low vision users and citizens, announced today at CSUN 2025, a number of new customer wins and expansion into a new industry sector.

In October 2024 Be My Eyes and Hilton announced an industry-first partnership that delivered AI-powered assistance from the Hilton Reservations and Customer Care team, focused on delivering more accessible hotel stays for guests who are blind or have low vision. Following that successful partnership, Be My Eyes is now making further inroads into the Travel and Hospitality sector with a number of new customer announcements, which include a major international airport and one of the world’s most recognizable airline brands.

‍Roma Fiumicino “Leonardo da Vinci” International Airport is proud to be one of only a handful of 5-star rated airports in the world (SkyTrax), and the recipient of the ACI Europe Best Airport Award in 2023, which recognizes significant progress in accessibility services for passengers. As a core part of their mission, as well as their desire to retain their leadership, the airport is committed to innovation and accessibility. Serving over 40 million passengers a year, they recognize that delivering hyper-personalized travel experiences to each and every customer can only really be achieved by providing innovative accessibility-tech to their passengers. 

To help them do that they now partner with Be My Eyes to provide the technology infrastructure for airport navigation and information for travelers who are blind or have low vision.  Using Service Connect(™) from Be My Eyes now provides the airport with the ability to assist blind and low vision customers if and when needed, using a combination of advanced AI and dedicated service agents.

‍Emirates, one of the world’s most recognized airline brands, knows that great customer experiences only really matter if they are for everyone. That is why they have been seeking to provide on-demand digital support services for blind and low vision customers. To help achieve this, Emirates will soon be integrated into the Be My Eyes app, making it the first airline in the world to launch such a service. Customers who are blind or have low vision can download the Be My Eyes App for free. Once in the app they can select Emirates from the in-app Service Directory™, and automatically place a call routed directly to the Emirates Contact Centre using live one-way video two-way audio. The Emirates’ agent has a view through the camera of the customer’s device, and can help with planning and booking the customer’s trip, getting airport navigation information, finding Emirates services, and much more.

‍About Be My Eyes

Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low vision. With a global community of nearly 800,000 users, and over 8.5 million volunteers, Be My Eyes connects blind and low vision users with volunteers and companies, through live video and Artificial Intelligence (AI) to tackle inaccessible parts of everyday life, whether at home or at work; and all for free to the end user.

Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages. 

To learn more, please visit bemyeyes.com or join us on LinkedIn, X, Facebook, Instagram, Mastodon, Threads, Bluesky and TikTok.