Be My Eyes Onboarding Portal - Empower Your Support Team

Onboarding Portal

Be My Eyes is a free app connecting blind and low-vision individuals with sighted volunteers and company representatives for visual assistance. As a Support Provider, you’ll use their platform to answer calls and offer expert support, whether for customer service, internal work, or event assistance, contributing to a global community spanning numerous countries and languages.

Admin & Manager

The Be My Eyes Manager app allows you to access important metrics of call success rates, average waiting times and customer feedback. Customize your company profile, manage your team and gather actionable insight into your customer journey.

  • Access the Manager App
  • Setup your headset and microphone
  • Key Features of the Manager App
  • How to Best Analyze and Use your Data
  • How to Market your Be My Eyes Solution to End Users

    • Agents

    Be My Eyes Agent web app offers a simple way to receive video calls.

  • Access the Be My Eyes Agent web app
  • Setup your headset and microphone
  • Managing your availability
  • In-call features
  • Tips for Effective Visual Interpretation

    • If you are not a full-time call center agent, we recommend logging in as an agent via the Be My Eyes mobile app.

  • Mobile vs. Web App: What’s the Difference?
  • Using the Mobile App

    • Training Material

    To set you off for a good start, we prepared the following training materials.

    Be My Eyes Manager Onboarding Guide

    Access the live activity feed and important metrics with ease.

    Read More

    Be My Eyes Agent Onboarding Guide

    A simple way to receive calls.

    Read More

    Training Material

    Videos