Incoming Be My Eyes notification
Taking a Call. If a blind or low-vision user needs your assistance, you’ll receive a Be My Eyes notification. Simply tap the notification and unlock your device if necessary to answer the call. If you’re not able to answer, another volunteer will answer the call..

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Smartphone with no incoming notifications.
Another Volunteer Answered the Call. A notification is sent to multiple volunteers, and the first to answer will be connected. If another volunteer has answered the call, the notification will disappear from your device or you’ll receive a message when opening the notification..

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Female support agent wearing headphones.
Specialized Help. If a blind or low-vision callers issue is too complex or personal for you to assist with, suggest they call one of the Be My Eyes Specialized Help partners. They can be found in the Specialized Help menu..

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Woman on her phone at night time.
Availability Hours. You will only receive calls between 8am and 9pm in your local timezone. Be My Eyes will sync to the timezone that your phone is set to, so if you travel and change timezone, the timezone of Be My Eyes will be automatically updated..

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A Be My Eyes call in progress.
One-way Video, Two-way Audio. When receiving a call, you will get access to the camera feed from the caller’s camera, but they won’t get access to yours. The audio connection is two-way, so that you can both hear and talk to each other..

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Outline of a person.
100% Anonymous. The caller will not receive any information about you - except the information you choose to share with them. Likewise, you will not receive any personal information about the caller by default..

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